Shipping

Due to high demand, please expect slight delays!💜

Once your item/s is dispatched, the estimated delivery time is:

- USA: 2-14 business days

- Canada 2-14 business days

- UK: 7-18 business days

- Australia: 7-18 business days

- Europe: 7-15 business days

- Rest of world: 14-20 business days

Important: Canadian orders may be subject to import duty

20/11/2024 - We are currently using USPS to avoid the large strike that is currently happening in Canada

We are unable to send our INLOCK building sets to France at this time. Only our authentic Legos, and services like a custom pet kit and pixel art, can be sent."

Once it's shipped out, please allow 2-14 business days (to be safe) for domestic US shipping and 6-15 business days for worldwide shipping during the holiday season (December). Processing may take up to 1-3 business days.

Products that contain Lego bricks vary in shipping times. Our standard Lego products take 5-6 weeks. And our custom service timeframe is stated on its product page.

Want to buy a product but can't find your country in our shipping system? Contact us and we'll help you! support@buildempets.com

We're currently unable to ship to the following regions/countries due to the high and unreliable shipping price. Middle East. Africa and South America. A quote is sometimes possible through our support, if you are prepared to pay for more shipping costs.

Got an USPS tracking number that stays on label created? This means that our carrier that handles the journey from us to USPS has not reached their processing center yet. You can mail us at support@buildempets.com, so we can provide a backend update, so you can still see your package's journey.

Our Warehouse Locations:

HK -  3 Hoi Shing Road TML Tower Room 17/F B2, Tsuen Wan

Australia - Smeaton Grange Rd, Smeaton Grange NSW 2567

USA - 1501 Haines Street, Jacksonville, Florida, United States

We will ship the product from a different location, if a product is not in stock in the nearest warehouse.